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Conditions of Use Conditions of Use

Terms & Conditions of use


By using www.tekniktema.se you agree to the terms and conditions listed below. TeknikTema.se reserves the right, at any time, to modify, alter, or update these Terms and Conditions of use. This website have no control over the policies of manufacturers, shipping companies or other companies that we are collaborating with. TeknikTema.se is also reserved to any errors that may occur in our resellers pricelist and/or in contents of this website.

When you place an order at TeknikTema.se we need to know your:
-Carmodel
-Yearmodel
-Original hp

In order for us to complete the order with fitting cables for the actual carmodel that you have.

Payment terms:
Payment of our products is either done through using credit card when you are placing an order, or directly to our bank account. Email us for the details.
You can also place an order by emailing us, and authorize us to complete the order for you, if you wish.

Prices:
All prices listed at our website www.tekniktema.se incl. 25% VAT, unless indicated otherwise. We accept Visa and MasterCard. Please see www.payson.se for information on Payson payments. All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Product Availability:
Although we do have most of the products shown on our website in stock either at our company TeknikTema or at our manufacturer in Germany, it may happen that the product was sold out or is no longer available. If the product is backordered, we will contact you with the approximate time of availability and you may decide whether you would like to wait, or to cancel the order. Should the product no longer be available for sale, we will offer you a similar product, in those cases where it is possible. If we wont be able to deliver a product as promised, we will send you an E-mail or call you.

Order Processing:
After the order has been placed our ambition is to process all orders that reach us weekdays before 14:00pm will be packed and dispatched by the next working day. If products should be out of stock the delivery time is normally around 10 working days. At any time you may check your order status online, or email us if you have any questions concerning your order.

Shipping & Delivery Policy:
All shipping time frames are approximate. Under no circumstance are we liable if the product is delayed due to transportation problems, or other problems not directly caused by us. Approximate shipping time to countries outside sweden is around 3-5 working days. We always send a tracking number with every dispatched order. Uncollected deliveries will be charged 30€. No exeptions are made!

Damage Policy:
When the product arrives, customer are responsible to inspect the package for damage IMMEDIATELY to determine if the box or packing is damaged or, if the product inside is damaged. If you notice the packing is in bad condition, you are required to inspect the merchandise inside. If you find the merchandise to be damaged, please report to the delivery personal or at postal office and refuse the item. You are also required to either e-mail us or give us a call during delivery if you find the merchandise to be damaged, so we can advise you what to do. Should a specific part be damaged or missing, we may send you a replacement within days. In the event that a product we have delivered has a defect, we will repair or replace the product at no additional costs.

Return Policy / Complaints:
Customers at www.tekniktema.se always have a 30-day customer satisfaction guarantee. In other words you may return your product within the 30 days. Should you decide to return, you are at all times required to contact us prior to returning your product! Tekniktema.se reserves the right to check the product before an exchange takes place. You will be charged eventual return costs. Receipt or a copy of the invoice must be returned with the product, and in original condition. The product may not be damaged or have been changed from the original execution.

Customers within EU / Outside EU countries:
We deliver to customers throughout scandinavia.
However, special rules can apply for deliveries to countries outside EU.
Please contact us if you are ordering from another country outside EU.
We can solve mostly anything.

Consumer purchase law:
The Swedish consumer purchase law applies. Tekniktema.se declares itself free from any liability if TeknikTema´s installation-, adjustment-, or operating instructions have not been applied!

Security:
We will under no circumstance disclose any personal information. This also applies to your E-mail addresses which you provide to us. We only use secure payment methods concearning deliveries and payments.



Contact us in any case of doubts! We care for our customers!

Satisfied customers = We have done our job right!
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